Buyer's Guide - Why can't I put more than one item in my shopping cart?

10/9/2003 by WiccanWay

If you are having problems using our Shopping Cart, your internet browser may not be properly set to accept "cookies". A Cookie is a small piece of code that allows us to "remember" your order and add the items to the shopping cart.

You need to accept cookies from our website so we're able to keep your shopping items in your Cart. To do this, you need to add our store as a trusted site in your browser. Each browser is a little different, so we provided information below on how to accept cookies on two of the most popular browsers below.

Steps for Enabling Cookies

Internet Explorer 9.0
  1. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Privacy tab, and then, under Settings, move the slider to the bottom to allow all cookies, and then click OK.

Mozilla Firefox
  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Set "Firefox will:" to Use custom settings for history.
  5. Check the box next to "Accept cookies from sites" to enable cookies.
  6. Click OK.

Google Chrome
  1. Click the Chrome menu > Settings.
  2. Click the Advanced link at the bottom of the page.
  3. In the Advanced section, click Site settings or Content settings.
  4. Click Allow local data to be set (recommended).
  5. Click Done on that popup box to save your setting.

One other possibility for your problem could be your firewall. Zone Alarm firewalls (licensed under a myriad of names) are the most troublesome for online shopping and unfortunately, they are one of the most commonly used firewalls by Internet Service Providers. You would need to contact your ISP or your firewall software's technical support people for further help with the specific settings needed to allow cookies to be used for online shopping. If all else fails, try turning off your firewall briefly to see if that helps the situation. You can also try decreasing the security level on your firewall or check your documentation and add as a trusted site to allow the acceptance of the necessary cookie code.