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Frequently Asked Questions

Contact Information

How do I contact you?

Buyer's Guide

How do I submit a USA order at your store?
Do you have paper catalogs available?
Do you sell wholesale to businesses?
Which payment types do you accept?
Why can't I put more than one item in my shopping cart?
How do I find products I'm looking for?
How do I navigate the site?
How do I use a coupon?

Miscellaneous Questions

Do you have a physical store where I can come by?
What do your customers have to say about The Wiccan Way?

My Account

What is "My Account" and what can I do with my account?
How do I register an account?
How do I edit my account information?
I forgot my password.

Order Status

Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My order was damaged in transit.
When will my backorder arrive?

Pricing and Billing

Do I have to pay sales tax?
I have a question regarding my charges or payment.
I need a copy of my order receipt.
When will my refund appear on my card account?
When will my credit card be charged?

Privacy And Security

Privacy Policy

Returns Policy

How do I return my product?

Shipping Questions (United States)

Can you take your store name off the shipping label?
Can you ship my order in a plain box?
Do you have any Free Shipping available?
What are your United States shipping policies?
How much does shipping cost and how are shipping rates calculated?
When will my order ship?

Shipping Questions (International)

What are your International shipping policies?
Do you ship to my country?