Order Status - My order was damaged in transit, what do I do?

11/8/2003 by WiccanWay


If there are any damaged items in your shipment, please read the following information:
  • DO NOT THROW OUT THE SHIPPING BOX OR ANY OF THE PACKING MATERIALS (we will need all of it to file a loss claim)
  • Report your damaged items IMMEDIATELY (within 2 calendar days from date your order is received) to our Customer Service department by completing a Customer Service Request form. Be sure to include your order number in the email. Please include a list of what was damaged and how it was damaged. We will also need to know if the box appears to be damaged too. If possible, use a digital camera and take pictures of the damage. We may need those pictures to document the damage for the shipping company.
  • Once we've received your Customer Service Request form, we will contact the shipping carrier to initiate a claim. Do not throw out the shipping box or any packing materials. They will be needed to authenticate the damage claim.
  • We will contact you via email about replacing the damaged items once we have received your Customer Service Request form.
  • All reports for damaged items must be made to us via our Customer Service Request form within 2 calendar days of receipt of your order. Reports for damaged items made after that time frame will not be investigated or replaced.