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The Wiccan Way Offices and ALL services (except online ordering) will be closed May 17, 2012 through the end of day May 23, 2012. All order processing will be delayed one week for orders placed during that time frame. Orders will be processed on a "first come, first served" basis once we're back in the office. Thank you for your understanding.
Home > Frequently Asked Questions > Order Status

Wiccan Way Order Status Questions

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Has my order shipped?
  Click the My Account link near the top of our site to check the current status of your order. You can also check your email to see if you have received your shipping confirmation. Be sure to check your email spam/junk folders if you have not received an expected email from us. If you have not received a shipping confirmation email from us within 2 business days from the expected Order Processing Date, please complete our Customer Service Request Form and we will investigate the issue.

How do I change quantities or cancel an item in my order?
  If your order needs to be changed, please inform us immediately by completing a Customer Service Request Form. Please note that once an order has begun processing or has been shipped, we will not be able to change the order. For the best chance to get changes made to your order, be sure to submit your Customer Service Request Form on the SAME DAY the order was been submitted.

How do I track my order?
  Click the My Account link near the top of our site and log in to your account to track your order. You can also refer to your shipping confirmation email for a link you can use to track your order.

My order never arrived.
  Click the My Account link near the top of our site to track your order status. Be sure that all of the items in your order have shipped. If you order displays your Package Tracking Number, track the shipment to see if the shipper shows your package has been delivered. If your package shows a status of "delivered" but you have not received it, please inform our Customer Service department about the problem by completing a Customer Service Request form for us.

An item is missing from my shipment.
  If you think there is something missing from your shipment, please read the following information:
  • DO NOT THROW OUT THE SHIPPING BOX (we will need it to file a loss claim)
  • Compare the packing slip to what was received in the box to determine what may be missing
  • Completely EMPTY out ALL contents of the box including all packing materials (small items will sometimes be hiding within the peanuts)
  • Unwrap all items wrapped in bubble wrap (we will wrap multiple items together for better cushioning)
  • Inspect the box to see if it appears that damage occurred during shipping and items were lost out of the box while in transit
  • If you still haven’t found your missing items after completely emptying the box and unwrapping anything wrapped in bubble wrap, report your missing items IMMEDIATELY (within 2 calendar days from date your order is received) to our Customer Service department by completing a Customer Service Request form. Be sure to include your order number in the body of your request.
  • All reports for missing items must be made to us via our Customer Service Request form within 2 calendar days of receipt of your order. Reports for missing items made after that time frame will not be investigated.

My order was damaged in transit
  If there are any damaged items in your shipment, please read the following information:
  • DO NOT THROW OUT THE SHIPPING BOX OR ANY OF THE PACKING MATERIALS (we will need all of it to file a loss claim)
  • Report your damaged items IMMEDIATELY (within 2 calendar days from date your order is received) to our Customer Service department by completing a Customer Service Request form. Be sure to include your order number in the email. Please include a list of what was damaged and how it was damaged. We will also need to know if the box appears to be damaged too. If possible, use a digital camera and take pictures of the damage. We may need those pictures to document the damage for the shipping company.
  • Once we’ve received your Customer Service Request form, we will contact the shipping carrier to initiate a claim. Do not throw out the shipping box or any packing materials. They will be needed to authenticate the damage claim.
  • We will contact you via email about replacing the damaged items once we have received your Customer Service Request form.
  • All reports for damaged items must be made to us via our Customer Service Request form within 2 calendar days of receipt of your order. Reports for damaged items made after that time frame will not be investigated or replaced.

When will my backorder arrive?
  It is not our normal policy to accept orders which will result in backorders. If an exception to our normal policy has occurred, we will communicate with you via email to keep you updated on any backorder status.
Dsaria International LLC
8992 Preston Road, Suite 110 - 319
Frisco, TX 75034
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Copyright 2003- Dsaria International LLC.All Rights Reserved.
This is an "Internet Only" Store - We do not have a physical "brick & mortar store" location.